POLICIES

EFT Payments for Monthly Membership:

Monthly memberships must be paid through an EFT (Electronic Funds Transfer) system. We accept credit/debit cards: Visa, Master Card, and American Express. Monthly payments will be deducted on the 1st day of your billing cycle each month. If you change your debit/credit card, or have an updated expiration date, you must update your account online or contact Leslie immediately. Please contact Leslie Cuevas directly at lesliecuevas@fit4mom.com or 972-439-5536 to update your account. Funds that are denied for any reason will be subject to a $10 fee.

Class Pass Payments:

We accept debit/credit cards: Visa, Master Card, or American Express, cash or check for these passes. 10 Block Passes expire 3 months from the date of purchase.

Credit/Refunds:

There are no refunds on packages or memberships. There will be no refunds given for missed classes under any circumstance.

Holds:

You may put your membership on hold for reasons such as maternity leave and medical conditions ONLY!! All holds can be for a period of no less than 30 days and no longer than 2 months each year. A note from your doctor is required for extensions and may only be extended for 2 more additional months. Holds will start and end during your regular billing cycle. You must notify Leslie Cuevas in writing by emailing directly to lesliecuevas@fit4mom.com at least 10 days prior to your billing date. Any requests received after the 10 days will not go into effect until the following month and you will still be charged for that month. If you need to cancel during your hold. You must still provide a 30 day notice. Without a written notice the hold does not exist. It is up to you, the member, to notify Leslie.

Cancellations:

You may cancel your membership at anytime by giving a 30 day written notice. You must submit cancellation in writing and email it to Leslie Cuevas 30 days from your billing date prior to the month you would like to cancel. Any requests received after the 30 days will not go into effect until the following month and you will still be charged for that month. Without a written notice the cancellation does not exist. It is up to you, the member, to notify Leslie. If your membership is cancelled and you wish to re-join, you will be required to pay half ($37.50) of the $75.00 registration fee. Please contact Leslie Cuevas directly at lesliecuevas@fit4mom.com or 972-439-5536.

Make-Up Classes:

There are no make-ups for classes missed due to events such as vacation, common illnesses, etc.

Pricing/Policy Changes:

Pricing and policies subject to change at any time.

Referral Program:

As a monthly member, if you bring a new mom to class you will earn a free class. They don't have to sign up, they just have to attend class. If they do sign up for a package you will receive additional discounts. If they buy a 10 block pass you will receive $10 off your monthly membership and if they sign up for the monthly membership you will receive half off your monthly membership. There is no limit on referrals. Start spreading the word!!!

Member Guests:

We welcome and encourage you to bring any out of town family or friend that is visiting you to class. Bring them along for the fun so you can continue your routine. There is no charge for a member to bring an out of town guest for the first week. If your guest is visiting for longer than one week any classes attended by the guest after the first week will be subject to a $5 per class charge. Members may bring up to 5 guests per year. Dads are always welcome to come free of charge.

Stay Informed:

Our main method of communication with you regarding our FIT4MOM program is through Facebook and/or email. Please "like" our page so that you can stay informed. If you do not receive our monthly newsletter or playgroup and moms night out schedules please let us know so we can confirm your email information. Many email programs have spam filters. You may want to check your system and add FIT4MOM to your “acceptable” email list so that our emails are not blocked.

Customer Service:

For all matters pertaining to your membership, please contact Leslie Cuevas directly at lesliecuevas@fit4mom.com or 972-439-5536. My goal is for you and your children to have a great fitness experience with us. I realize you have choices for your fitness needs and I appreciate your business. If you have any questions or concerns, please contact me immediately.

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